Behind Every Happy Pet: A Tribute to Our Incredible Pet Care Staff
February, with its emphasis on love and relationships, is the perfect time to shine a spotlight on the individuals who work tirelessly behind the scenes to ensure our pets receive the best care possible. Our pet care staff are the unsung heroes of our furry friends’ lives, and it’s high time we celebrated their dedication, […]
The “How To” Series Pt. 3: How to Convert Customers Into Fans
In our last post “How To Attract and Retain Loyal Customers,” we looked at the different ways to create and build a brand that would entice and incentivize customer loyalty. But once you have a loyal customer how can you turn them into a vocal fan? Fan vs Loyal Customer Even though you may have […]
Do’s and Don’ts of Traveling With Pets
As a pet-parent, traveling with your pet is one of the best parts about travel! Pets always seem to make everything better. But as you pack your bags up, don’t forget to properly pack your pet’s bags as well. From food to paperwork, we’re covering all the do’s and don’t’s of traveling with a pet. […]
3 Tips to Making Check-In Time Quick and Easy
Summer is just around the corner and that means you’ll be seeing your regulars a lot more often and some new faces. As the busy season starts to pick up, you’ll want to make sure that your staff is checking each pet into your facility correctly. Check-in procedure typically includes: Collecting contact info Noting any […]
How to Prepare First Time Paw-Rents for Boarding
For many people, summertime means vacations and lots of travel. While you’re probably used to your regulars, each summer brings in new pets who may be totally new to the idea of a pet boarding facility. With these first-time paw-rents you want to make sure that they feel confident and safe leaving their trusted family […]
GO GREEN AT WORK: 3 Easy Ways to Make Your Pet Boarding Facility Eco-Friendly
According to the American Pet Products Association (APPA), Americans spent nearly $69.5 billion on their pets in 2017. With almost 80 million homes housing a four-legged, furry or feathered family member, it’s no surprise that the pet service industry (grooming & boarding) raked in an estimated $5.73 billion dollars in 2016. As pets become more […]
Pet Care Business Sustainably
Can you imagine? Can you imagine how much better your pet care services business is going to be in the future? Did you know that by adding just one new company value to your business’ guiding principles, you may end up surpassing even your wildest dreams? By focusing your business on sustainability, and living this […]