Fall isn’t just about cooler weather and changing leaves. It’s also a time when many families adopt new pets or try pet care services for the first time. Whether you run a grooming salon, boarding facility, or daycare, the way you welcome new clients can make all the difference in building lasting relationships.
A well-structured onboarding process helps reduce stress for pets, reassures pet parents, and showcases your facility’s professionalism. Here’s how to set the tone for a positive, long-term partnership from the very first visit.
1. Collect Essential Information Before Arrival
Preparation sets the stage for a smooth first visit.
- Send new client intake forms ahead of time to gather details on diet, medical history, and behavioral needs.
- Request vaccination records before check-in to ensure compliance with health standards.
- Ask about favorite toys, blankets, or comfort items so pets feel more at home.
When you have everything ready in advance, you can focus on providing a warm, attentive welcome instead of rushing through paperwork.
2. Make a Strong First Impression
First impressions matter for both pets and their people.
- Greet clients by name and use the pet’s name immediately to create familiarity.
- Offer a brief tour of your facility to highlight your clean, organized spaces.
- Ensure your lobby or reception area is calm and easy to navigate, especially for nervous pets.
A friendly, professional welcome reassures pet parents that they’ve chosen the right place.
3. Showcase Cleanliness and Hygiene Practices
Cleanliness is one of the first things pet parents notice, and it’s often a deciding factor in whether they return. Using Kinn Kleanbowl refills is a simple way to demonstrate your commitment to sanitation.
- Each refill is fresh, germ-free, and ready to use, eliminating the risk of bacteria build-up.
- No lingering odors or residue from previous meals.
- Saves up to 80% of the labor time compared to traditional bowl washing, allowing staff to focus on pet care.
When pet parents see that you prioritize hygiene, it builds trust and confidence in all of your services.
4. Communicate Clearly During and After the Visit
Transparency is key to building long-term relationships.
- Provide written updates or photos after grooming sessions, boarding stays, or daycare visits.
- Share how the pet behaved, ate, and interacted with others.
- Clearly explain pick-up and drop-off procedures to avoid confusion.
5. Follow Up to Build Loyalty
The first visit shouldn’t be the last touchpoint.
- Send a thank-you email or card after the appointment.
- Ask for feedback to improve your onboarding process.
- Share seasonal tips, upcoming services, or promotions to keep your business top of mind.
Final Thoughts
Welcoming new clients in the fall is about more than just opening your doors. It’s an opportunity to make a lasting first impression through preparation, clear communication, and visible hygiene practices. By integrating Kinn Kleanbowl refills into your onboarding process, you can demonstrate professionalism, cleanliness, and care from the very first visit.
When pet parents feel confident in your facility, they’re far more likely to return — and to recommend you to others.
