Summer isn’t just for vacations—it’s also a season of change. Between families relocating, adjusting work schedules, or just trying something new, July often brings a wave of first-time clients to pet care businesses. That means new routines, new environments, and new faces—for pets and providers alike.
Whether you’re a grooming salon, training facility, veterinary clinic, or pet resort, a thoughtful onboarding process can make all the difference. Here’s how to make transitions smoother, safer, and more welcoming for everyone involved—especially the furry ones.
For Pet Parents: What to Ask Your New Pet Care Provider
Bringing your pet to a new facility is exciting, but it can also come with a few nerves. Knowing what to ask can help you feel confident in your choice and ensure your pet’s needs are fully understood.
Key questions to ask:
- What is your check-in and pick-up process?
- How do you handle feeding, medications, or special diets?
- How do you ensure safety and hygiene in your facility?
- What should I bring with my pet?
- Do you offer trial visits or short stays to help pets adjust?
A provider that’s ready to answer these with clarity and care is likely to offer a smoother onboarding experience—and earn your trust from day one.
For Pet Care Facilities: How to Create a Welcoming First Experience
First impressions matter. Onboarding isn’t just paperwork—it’s your opportunity to build loyalty and set expectations for pet parents and their pets.
Tips for a smooth welcome:
- Send a pre-visit checklist outlining what clients should bring, how to prepare their pet, and what to expect
- Schedule extra time during first visits to allow for questions and pet acclimation
- Offer consistency—from feeding and cleaning routines to how pets are greeted at the door
- Follow up after the first visit to check in and reinforce trust
Even small touches—like personalized name tags on enclosures or a welcome treat—can go a long way in making both humans and pets feel valued.
Why Feeding Consistency Matters—Especially for First Visits
One often-overlooked part of the onboarding process? Mealtime. New environments can stress pets out, and digestive upset is a common concern during transitions.
Using standardized feeding systems—like Kinn Kleanbowl refills—ensures every pet receives their food and water in a clean, germ-free bowl that hasn’t been used by another animal. This reduces the risk of cross-contamination and creates a predictable, hygienic routine across multiple visits.
For pets on special diets or with sensitive stomachs, this consistency provides peace of mind for pet parents—and saves your staff time and effort, too.
Make the First Visit the First of Man
Whether you’re welcoming a brand-new puppy, a traveling family’s beloved senior pet, or a first-time pet parent, how you start the relationship sets the tone for what comes next.
With a thoughtful onboarding process, clear communication, and systems that promote health and comfort (like Kleanbowl), your facility can make every new client feel like part of the family.
